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Vive Completes 250 Agent Call Center for NJ Based Propane Company

Call Center Agent Image

  Call Center Invigorated by Multi-Media Approach When your business is open 24 hours 7 days a week and you handle thousands of customer calls daily from all over the country you rely on a proven business partner and manufacturer to deliver the right Multi-Media Call Center. After a very thorough review of many different Call Center [...]

ShoreTel Cloud Solution for NY Based Financial Firm

ShoreTel Cloud Link to Vive ShoreTel Page

ShoreTel Cloud Another Weapon in the Vive Arsenal A heavy calling financial firm in New York City decided it was time to move from an older traditional NEC on premise phone system to a solution that would reduce system management and overall costs. After reviewing a number of cloud solutions from the Vive portfolio, the ShoreTel [...]

A Global Leader in Performance Incentives Corporation Based Out of MA Chooses Vive for Voice and Data Network Upgrade.

incentive

The common challenge of network security and redundancy coupled with the challenging task of empowering all employees, remote and local, with features that support timely and consistent communication was the top area of focus for this MA based corporation. Vive recommended and implemented a Dell Server running VMWare, Fortinet Firewalls, Extreme Switching and Barracuda Data [...]

E911 Solution Unites New Hampshire School System with Vive and Avaya

e911 image linking to Managed services

Burdens Lifted By Virtue of E911 E911 (Enhanced 911) is a critical features for many companies but even more so in a scholastic environment. A New Hampshire based school system decided it was time to upgrade their infrastructure to meet the ever increasing need to ensure the safety of students and staff. After a grilling RFP [...]

Private Cloud Well Suited for Local 60 User Mortgage Company in MA

Vive Private Cloud image link to cloud to private could page

  Benefits of the Private Cloud In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/failover, system management and speedy deployments for their voice and data networks. Just as important they want to maintain the call quality that they have been accustomed to with on premise solutions. [...]

Xima Platinum Status Awarded to Vive Communications

Xima Platinum Status Badge Link to Call Center Page

Xima Platinum Status Confirms Commitment  The beat goes on! After another strong year of Xima solution sales Vive has been awarded the top Xima Platinum Partner status from XIMA. The Xima Platinum status signifies the commitment Vive and Xima have made to customers all over the country to ensure they receive the best in breed call reporting and [...]

ShoreTel Partnership Procured by Vive to Expand VOIP Clout

ShoreTel Partnership link to ShoreTel Offerings

ShoreTel Partnership is a Perfect Fit Becoming a ShoreTel Partner bolsters Vive’s recognition that today’s Enterprise demands are constantly changing doing so after 7 years of successful Avaya implementations.  Not every Manufacture is a perfect fit for every Enterprise. Whether you’re a startup or a well-seasoned corporation there is a growing need for cost effective solutions that are easy [...]

Multi Site Voice Network Built for One of the Largest Advertising Agencies in the US

Multi Site Voice Network Diagram linking to Vive Remote Support Offerings

Multi Site Voice Network with 24/7 Monitoring With Offices in MA, NC and NYC supporting over 1000 employees, aging Avaya and Cisco voice technology brought about the need for change. In today’s Mid-Market Enterprise the need for collaboration is a must and Avaya’s IP Office Server Edition with Avaya One-X was the solution of choice to [...]

Cloud Based Portfolio Broadens with Recent Additions

Cloud Based Offerings Link

Cloud Based Solutions are Trending In the ever growing Cloud market Vive has added a few additional Cloud providers to their portfolio. Vive has completed partnerships with 8X8, Ring Central to go along with Avaya, Shoretel and Vive Private Cloud Based Solutions.  Whether you’re a small business or Enterprise business Vive has the cloud based [...]

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

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SIP Trunks Save Money With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit. The project consisted of 105 locations in rural locations off the beaten path on the West Coast. Vive was tasked in finding the most cost effective [...]

Vive Completes Campus Environment Avaya IP Office Server Edition solution for 250 user Florida based Country Club

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With multiple buildings and individual revenue driving entities on one campus the Avaya IP Office Server Edition was the perfect fit. Vive installed the Avaya Server Edition at the core along with  IP500 V2 gateways at the remote buildings on campus. All phones were the Avaya 9600 gigabit series powered by Avaya POE network switches. [...]

Xima Software Awards Vive Communication First Gold Partner Status

Xima Gold Medal Winner

Vive is happy to announce that they have been the awarded the Xima Software Gold Partner Status. This recognition signifies the continued hard work to deliver value added solutions to our customers across the country. Whether it’s basic call evaluation, agent monitoring, call queue monitoring in real time, custom call reporting or call recording Vive [...]

Avaya IP Office TCO benefits over Shortel

Avaya IP Office Delivers Significant TCO Benefits for Mid-Sized Business Collaboration in Independent Lab Test 18 Apr 2013 Head-to-Head test by Tolly Group reveals Avaya IP Office averages 32 percent lower Total Cost of Ownership (TCO)  and 30 percent lower upfront costs over the competition Avaya solution also recognized for reducing maintenance requirements by up [...]

Vive completes Avaya Server Edition Installation for 400 user multisite innovative research company in MA

With locations in MA, the Netherlands, China and Japan Avaya IP Office Server Edition was the perfect fit. Utilizing one management tool for all locations and one central point of licensing provides an easy and efficient means of administration for a daily changing Enterprise. With over 70 call center agents the customer will now be [...]

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