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A Global Leader in Performance Incentives Corporation Based Out of MA Chooses Vive for Voice and Data Network Upgrade.

incentive

The common challenge of network security and redundancy coupled with the challenging task of empowering all employees, remote and local, with features that support timely and consistent communication was the top area of focus for this MA based corporation. Vive recommended and implemented a Dell Server running VMWare, Fortinet Firewalls, Extreme Switching and Barracuda Data Storage devices to address the Data network needs. This was all backed up in the Vive COLO to ensure a safe and efficient data backup and disaster recovery topology. To address an aging email server Vive recommend Office 365 and supported the email migration to the cloud. To address an aging Mitel voice network the client chose Avaya IP Office Server Edition. The Avaya IPO SE was installed on the customers’ local VMWare and on Vive’s VMware in the COLO to provide the failover during potential provider and/or hardware issues.

 

Utilizing Vive SIP trunks locally at the customer site reduced cost, increased system functionality and provided automatic failover to Vive COLO in the case of an internet outage. The client was able to utilize the IP Office collaboration feature set for their remote and local employees which provided Chat, Video, Email and Call Control from their PC’s. Due to their nationwide presence conferencing calling and remote desktop presentations were of great importance. To address this Vive recommended utilizing the 256 party conference bridge the Avaya IP Office has built in. Traditional conferencing providers at 15 cents a minute were the norm but no longer as they now utilize their own SIP trunks (unlimited usage included) with the IP Office conference bridge to run 90% of their conference calls. This equated to 65% reduction in cost from previous conferencing providers. Moving forward the client will be supported daily by the Vive Managed Services offering that includes desktop/server support, software support, 24×7 system monitoring and remote engineer support for all voice and data related adjustments or fixes.

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