Avaya IVR Solutions

Computer Instruments: Avaya Dev Connect Partner

About us: Computer Instruments is a developer of Interactive Voice Response (IVR) applications and one of the oldest Independent Software Vendors still in existence today. Incorporated in 1979, CI is a proud member of the Avaya Developer Connection Program, and one of the few distributor-based IVR providers. CI provides complete solution services which include discovery, turnkey designs, live demonstrations, onsite installation and training, and in-house support; all performed by CI employees from our centrally based headquarters in Kansas City. Our fundamental business model is “Integrity at all cost.”

CI’s featured platform, e-IVR, is the product of over 30 years of knowledge and experience; all in a cost effective shrink-wrapped solution. e-IVR combines the power of IVR functions with Computer Telephony Integration (CTI), Web and Data integration, complex rules-based decision making, Unified Messaging, as well as custom integration with other customer applications. e-IVR’s integration with Avaya equipment allows our software to scale very easily to meet the needs of your customer, and allows e-IVR to take full advantage of your customer’s phone system features. In addition to our custom applications in the e-IVR platform, CI provides application development for the Avaya Voice Portal and custom applications for the Avaya IP Phones. Call us to find out what is possible, from the simple to the robust!

Untiivr

Examples of IVR at work:

  • Calling an automated line to check your balance and pay your bill by phone.
  • Receiving an automated call to remind you of an upcoming appointment.
  • Taking a post call survey.
  • When you are waiting in queue to talk to an agent, being offered the option to leave your telephone number and a brief message to be called back by an agent.
  • Entering a zip code to find the nearest store location.
  • “Your call may be recorded for quality assurance.”
  • “At the tone, please speak the first and last name of the party you would like to reach.”
  • Being greeted by name when your call reaches an agent.

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