Avaya

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Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.

Avaya Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement among customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. They are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. All are supported by Avaya’s portfolio of professional and support services.


Team Engagement Solutions

Avaya is a global leader in team engagement solutions based on unified communications and collaboration technologies. Avaya’s Team Engagement Solutions  quickly and seamlessly bring together the right people at the right time with the right information to deliver business results. Avaya Team Engagement Solutions enable people to focus on the purpose of their interactions instead of the mechanics that enable them to occur.

Today’s workforce  is highly distributed, mobile, and  seeks access to people and information through multiple channels and devices.  Employees need to work with colleagues based in headquarters, regional centers, branch offices, and other remote locations, along with those within the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers.

Avaya Team Engagement Solutions empower people to communicate and collaborate using any modality, independent of location, network, or device. The solutions run on an enterprise-class platform that is highly open, reliable, scalable, and secure. Avaya also provides the platform and tools, within the Avaya Engagement Environment, that enable enterprise business analysts, developers and ISVs to rapidly create and deploy communication applications that are embedded into their business processes and applications.


Customer Engagement Solutions

Avaya is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, reduce total cost of ownership and compete more effectively.

Avaya helps organizations transform customer service to rich, sustainable customer relationships from “one-off” transactions. Avaya’s solutions help organizations understand each customer’s unique needs and preferences and dynamically manage their experience by bringing the right resources to each interaction for a higher rate of resolution on a customer’s first contact.

Avaya’s Customer Engagement  Solutions support multi-channel interactions, intelligent routing, self-service and proactive communication to improve customer engagement. In addition, extensive workforce optimization, analytics and reporting capabilities provide companies with actionable insights that can improve profitability and customer retention. Avaya’s Customer Engagement  Solutions enable businesses to transform the customer experience, one great interaction at a time.


Avaya Services

Avaya’s award-winning services organization is a comprehensive and robust suite of offers in which Avaya consults, enables, supports, manages, optimizes and even outsources its clients’ team engagement, customer engagement and networking solutions. Avaya’s services enable customers and partners to mitigate risk, reduce total cost of ownership and optimize solution performance based on customers’ unique business needs.

Avaya’s Support Services are backed by experts in 28 support centers around the world, handling more than two million service requests annually in 16 languages in 42 countries. The Avaya Support Website uses advanced technology and best practices in user design to deliver a comprehensive service experience while using Avaya technology to support Avaya products and solutions. Over 85 percent of Avaya support customers take advantage of the Avaya Support Website, and 46,000 issue resolutions are found each month without agent assistance. Avaya experts resolve 83 percent of issues in less than one hour via Avaya chat and have the groundbreaking ability to deliver Web Talk and Web Video to customers to enable communication with live agents in the way that works best for the customer. The Avaya Support Website provides Avaya’s customers with fast, powerful and flexible support for faster resolution.

 

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