Installation

Expert Evaluation, Integration and Troubleshooting Services

VIVE’s Avaya telephony engineers offer expert evaluation, integration and troubleshooting services for Avaya telephony solutions. VIVE’s Avaya certified network engineers can show you how to design a robust Voice over IP phone system based on Avaya’s IP PBX telephony features. VIVE’s Voice over IP engineers can show you how to pick and deploy telephony software that makes sense for your small or medium size organization.


Telephony Solutions

VIVE takes the complexity out of your migration to IP-based telephony with our AVAYA suite of solutions. With our expert engineering staff and best-in-class IP telephony partners, VIVE can deliver the cost savings you expect with minimal business disruption. All VIVE solutions are based on industry-leading Avaya communications equipment.


 

Analysis & Assessment

VIVE performs a comprehensive review of your environment including telephone systems, circuits and LAN/WAN network infrastructures and delivers a detailed technical, operational, and financial assessment customized to reach your IP telephony objectives.


 

Design

Planning for a new telephony solution requires a multi-layered approach. Some of the details that VIVE engineers consider include: site cabling, LAN switching, Contact Center requirements, WAN circuits, Quality of Service (QoS) routing, equipment placement, packet latency, dial plans and legacy equipment integration.


 

Inventory

VIVE maintains VAR relationships with top suppliers of IP telephony products and services. VIVE is a leading Avaya Partner for IP communications equipment, and a large reseller of voice and internet services through out the US. The ability to evaluate both equipment and monthly recurring expenses such as dial tone and internet enable VIVE to provide overall savings for our customers.


 

Installation

Clients who are ready to proceed with an telephony installation need engineering, project management oversight, end-user training and support to navigate through the complexities of converged networking. VIVE provides the required resources, using proven deployment methods to implement solutions efficiently and effectively.


 

End-User Support

VIVE can manage the day-to-day administration of your IP telephony system and support your end-users with help-desk services. This allows your own staff to spend time on more strategic activities. VIVE’s staff is fully trained in Avaya Partner and IP Office user features to support your employees’ questions and move/add/change/disconnect requests.

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