Equipment Maintenance

VIVE can provide you with the manufacturer’s maintenance contract.  Please see the latest Avaya standard 1 year warranty information here.

Some of our clients have existing contracts with Avaya, or just prefer writing their maintenance with the manufacturer, in those cases VIVE is prepared to assist you in getting those contracts initiated. As an authorized reseller of Avaya Global Services’ maintenance we would be eager to assist you in this task.

VIVE can also provide our own solutions for maintenance in certain areas throughout the U.S.

  • Emergency Response – 4 business hours
  • Non – Emergency – Next business day
  • Free Parts Replacement
  • On- Site Technician dispatch
  • Remote Diagnostics and Troubleshooting
  • Helpline Support
  • Priority Queuing for Service Requests

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