Remote Support Offerings

Remote Support 8X5 and 24X7 – With a Vive Remote Support contract key everyday programming and training questions are addressed by Vive certified Avaya IP Office engineers in a timely fashion. With remote access to the customers Avaya networks Vive can address all troubleshooting requirements and determine if onsite support is required. In most cases, network connectivity eliminates onsite visits therefor reducing overall cost for customers. Remote Support in conjunction with your Avaya IP Office eliminates the vendor finger pointing by utilizing the strength of your Avaya solution and Vive engineers. Determine right away through Avaya’s IP Office Administration Tool if it’s an equipment issue or line provider issue.

  • Unlimited Remote Moves, Adds and Changes
  • Priority Queuing for Service Requests
  • Helpline Support
  • Remote Diagnostics & Troubleshooting
  • Access to AVAYA Tier 3 & 4 Engineers

 

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