Connect Anywhere👍
Refined, nuanced customer service
Cloud-based omnichannel contact center solutions streamline your customer interactions across voice, chat, email, and social media. You’ll enhance customer experiences, improve efficiency, and make smarter, data-driven decisions for better results.
Interactive Voice Response (IVR)
Automatically answer incoming calls, prompt users to select options from a voice menu, and route the call to the appropriate recipient.
Customized Dashboards
View and manage various aspects of your VoIP system, such as call logs, call queues, and voicemail, in a personalized and user-friendly interface.
CRM Integration
Seamlessly integrate your VoIP system with your customer relationship management (CRM) software, access customer information, call logs, and other data from a single interface.
Real-Time Metrics
Monitor and analyze various aspects of your VoIP system, such as call volume, call quality, and network performance, in real-time.
All the features you need and more.
Your all-in-one virtual call center.
Streamline Communication with a Centralized Hub
Unify all communication data across multiple locations with a single, centralized platform. Gain instant access to call recordings, analytics, and user interactions to improve efficiency, ensure compliance, and enhance decision-making, no matter where your team operates..
Simplify Now 🎧
Xima’s Central Repository is a powerful solution designed to streamline operations for multi-site companies by centralizing communication data and enhancing management efficiency.
Here are six key features →
Centralized Contact Data
Aggregate customer interaction data from all locations into a single platform, enabling easy comparison and analysis across sites.
Speech Analytics Integration
Access company-wide call recordings from one source, facilitating comprehensive monitoring and analysis of communication activities across all sites.
Ease-of-Use
Enable corporate managers to access call data and recordings for the entire organization through a single login, streamlining monitoring and decision-making processes.
User Account Integration
Simplify access with single-account credentials, allowing corporate members to connect seamlessly to all locations or individual sites without multiple logins.
Improved Collaboration
Enhance teamwork by providing a unified repository for communication-related information, supporting better collaboration among team members regardless of location.
Enhanced Reporting and Analytics
Utilize centralized data to generate comprehensive reports and analytics, offering valuable insights for informed decision-making and improved operational performance.
ALL THE FEATURES YOU NEED
Choose your channel
On average, businesses save up to 30% on support costs while increasing customer retention by 20%.
Call Back Feature
Screen Pop
Instant Messaging
E-Fax
Advanced Voicemail
Dashboards & Reporting
Canned Responses
Call Dispositions
Chat Bots
Chat bots can increase customer satisfaction and save time and resources for your business by providing 24/7 availability and automating repetitive tasks.
Speed things up with intelligent virtual
agents (IVA).
Handle high call volumes with self-service interactive voice response (IVR) and let IVAs manage the routine things, so that your live agents can take the calls that need a more human touch.
Assign repetitive tasks to IVAs and reduce costs.
Let IVAs solve problems quickly with self-service.
Stay in compliance with IVAs handling sensitive data.
Skills Based Routing
Maximize efficiency and customer satisfaction with our VoIP skills-based routing feature that directs calls to the right agent based on their skills and availability, ensuring that every call is handled by the best-suited agent for the task.
Queue Actions / Rules
Efficiently manage high-volume call traffic and improve customer experience with our VoIP call queuing and routing capabilities, which ensure that calls are directed to the most appropriate agent based on skills, availability and predefined business rules.
SMS Keyword Responder
Unlock the power of SMS marketing and improve customer engagement with our SMS Keyword Responder, a feature that allows businesses to create automated text message responses to specific keywords, making it easy to provide information, promote products, and more.
86% of customers pay more for better service. Your contact center makes it happen.
Customer experience drives loyalty and revenue. Vive equips your contact center with the tools to excel.
Contact Center FAQ’s ⁉️
What is a VoIP contact center?
A VoIP contact center is a powerful system that enables businesses to seamlessly connect with customers using their preferred channel of communication.
Whether it’s through phone, email, chat or social media, the system allows businesses to connect with potential customers in real-time.
Furthermore, the advanced call routing and queuing capabilities make it easy to ensure that calls are directed to the appropriate agent based on factors such as skill level, availability, and language preference.
Additionally, the ability to integrate with other business applications such as CRM systems allows for increased flexibility and cost savings, ultimately leading to an improved customer experience.
How does a VoIP contact center work?
By utilizing internet connectivity, a VoIP contact center transmits voice calls to connect businesses with customers seamlessly.
This allows for increased flexibility and cost savings while providing advanced call routing and queuing capabilities.
What are the benefits of using a VoIP contact center?
Using a VoIP contact center offers a range of benefits, such as lower call costs, increased scalability, advanced call routing and queuing capabilities, and the ability to integrate with other business applications.
All these factors contribute to an improved customer experience.
Can I use my existing phone number with a VoIP contact center?
Yes, it is possible to use your existing phone number with a VoIP contact center. This is known as number porting.
How does a VoIP contact center handle call routing and queuing?
Advanced software powers call routing and queuing in a VoIP contact center, directing calls to the appropriate agent based on factors such as skill level, availability, and language preference.
This ensures that customers are connected with the best-suited agent for their needs, resulting in an improved customer experience.
Can I integrate a VoIP contact center with my CRM system?
Yes, many VoIP contact centers can be integrated with CRM systems to provide a seamless experience for both agents and customers.
Are there any limits on the number of concurrent calls that can be handled by a VoIP contact center?
The number of concurrent calls that can be handled by a VoIP contact center will depend on the specific system and hardware in use. However, most VoIP contact centers are designed to handle a large volume of calls.
Can I use a VoIP contact center to make outbound calls?
Yes, many VoIP contact centers are equipped with outbound call capabilities, allowing businesses to make proactive calls to customers.
Can I customize a hosted phone system to fit my business needs?
Yes, you can usually customize a hosted phone system to fit your specific business needs.
Many hosted phone system providers offer a range of features and services that you can choose from, such as voicemail, call forwarding, conference calling, and more.
You can also usually add custom features and integrations through APIs.
Is it possible to record calls made through a VoIP contact center?
Yes, most VoIP contact centers have the capability to record calls for quality assurance and training purposes.
Can I use a VoIP contact center for international calls?
Yes, a VoIP contact center can be used for international calls, as long as the necessary internet connectivity is available.
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At VIVE, we’re dedicated to delivering exceptional VoIP solutions and products that elevate your communication. Our Vive Cloud Office™ is an all-in-one hub that streamlines your VoIP needs with ease and efficiency.
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+1.866.983.8483 (VIVE)
info@vivecomm.com
P.O. Box 850820 Braintree, MA 02185
At VIVE, we’re committed to delivering top-notch products and services. We specialize in designing, implementing, and maintaining powerful communications networks, from Boston VoIP across the nation.
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