Earn the respect and loyalty of your customers with
Enhanced Customer Experience
Strengthen everyday interactions across all contact points on the customer journey by allowing consumers to select how they connect.
EXPLORE WAYS TO
Earn customer loyalty by being better
Solve Problems Quickly
Breakthrough features like interactive voice response allows your agents to be proactive, act swiftly and win.
Analyze Calls & Improve
Get incredibly data driven metrics and call recordings that create awareness and generate positive feedback loops.
Automate Your Business
Answer questions with perfectly scripted auto attendants and cut off repetitive issues via SMS or chat-bots.
HAVE BETTER CONVERSATIONS
Choose Your Channel
Customer service is one of the most important functions within any business, and it’s essential that you have a strategy in place to drive higher first contact resolutions.
In order to foster an environment where employees feel supported in dealing with difficult situations it helps to allow all customers to reach your company using their preferred channel.
By providing multiple options for customers to access customer service you can proactively address any potential frustration or roadblocks experienced when waiting in a call queue.
EMPOWER YOUR EMPLOYEES WITH
Tools to Succeed
Employees need the right tools to meet each and every customer request.
Without the proper tools, it can be difficult for employees to provide the best possible service to customers. Unfortunately, incorrect or incomplete customer data is a common problem that businesses face.
Take advantage of chat-bots and IVR (interactive voice response) platforms, which simulate human conversation and can automatically generate responses based on given questions or have their words converted into text transcripts.
Adding a rich contextual CRM integration provides your team the data needed to act fast.
AVAILABILITY ANYTIME OR ANYWHERE
Seamless Connections For Your Team
Vive’s mobility app supports real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more.
Instantly boost productivity by using the seamless connectivity of desktop or mobile apps.
Grow all aspects of your customer experience by enabling employees the flexibility and features that unified communications can provide.
SEE AMAZING RESULTS
Improved Customer & Employee Interactions
Create stronger customer connections by setting up your employees for success from the start.
Couple this with a clear path for your customers to communicate with your team and you will deliver a superior customer experience every time.
Add in a rich contextual CRM integrations and customers and deliver a better experience.
GET DATA DRIVEN INSIGHT
Measure Performance
Anticipate customer needs by analyzing call metrics and making the appropriate adjustments.
Check your hold times, response times, any channel roadblocks and take the appropriate actions to clear potential bottlenecks.
Customer Interaction
Gain deeper insights into your customers like never before. Track every interaction with your company to understand patterns, preferences, and pain points.
Identify what works and what needs improvement, allowing you to deliver timely, effective solutions that keep customers satisfied and coming back.
Skills Based Routing
Direct calls with purpose using a routing strategy that highlights common employee skills.
- Response time
- Expertise
- Comprehension
- Language preference
Business Redundancy
Protect your business from disruptions with built-in redundancy, ensuring seamless communication even during outages.
With automatic failover and geo-redundant infrastructure, you stay connected no matter what, minimizing downtime and keeping operations running smoothly.
“Vive Communications is available for us 24/7, they are responsive and we value our relationship with them. They excel in every area and handle all our needs with extreme urgency and care.”
IT Manager | National Utility
All the features you need and more.
Breakthrough VoIP business features at your fingertips.
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Save time and Money by moving to vive cloud office
At VIVE, we’re dedicated to delivering exceptional VoIP solutions and products that elevate your communication. Our Vive Cloud Office™ is an all-in-one hub that streamlines your VoIP needs with ease and efficiency.
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Contact
+1.866.983.8483 (VIVE)
info@vivecomm.com
P.O. Box 850820 Braintree, MA 02185
At VIVE, we’re committed to delivering top-notch products and services. We specialize in designing, implementing, and maintaining powerful communications networks, from Boston VoIP across the nation.
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+49 892 358 75
contact@molti.com
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