Vive completes Avaya Server Edition Installation for 400 user multisite innovative research company in MA

With locations in MA, the Netherlands, China and Japan Avaya IP Office Server Edition was the perfect fit. Utilizing one management tool for all locations and one central point of licensing provides an easy and efficient means of administration for a daily changing Enterprise. With over 70 call center agents the customer will now be able to route calls to logged in agents at any site and produce real time statistics on the queues and agents. Vive also recommended Avaya’s DECT wireless solution as many employees require the mobility throughout the locations. These wireless devices are also networked between the sites so that calls can be transferred site to site via a four digit transfer. Based on the success of the project the customer as agreed to be a customer showcase for Vive and Avaya. More to come.

“ This is an outstanding example of how well Avaya IP Office serves the midmarket: simplified, centralized, scalable. We solved a critical call center issue and at the same time delivered a comprehensive, all – IP solution that simplified how they manage their communications.”

David Dart CEO Vive Communications, Avaya SME Expert Business Partner.

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