SIP T1 Circuits Enable 300 Location Call Recording Solution
VP of Service – Vive Communications
SIP T1 Call Recoding by Way of Avaya IP Office and Xima Software
Vive will provide, install and service 300 Avaya IP Offices (Preferred Edition) in conjunction with delivering 300 SIP T1 circuits from local providers under Vive’s Carrier service group. Vive will also institute a backup central repository network for all call recordings to meet the 10 year storage requirement for all call recordings. With this SIP T1 solution each location will have access to specific call reports of their choice, queue and agent status along with automatic fail over to the customer’s main Avaya Call Center.
“If everyone is moving forward together, then success takes care of itself.”
During any outage (equipment or dial tone provider) calls will be automatically routed to the main customer call center so a call is never missed and answered live by virtue of the built in alarm management inherent with a SIP T1 circuit.
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