SIP T1 Circuits Enable 300 Location Call Recording Solution 

RON GOFF

VP of Service – Vive Communications

SIP T1 Call Recoding by Way of Avaya IP Office and Xima Software

Vive will provide, install and service 300 Avaya IP Offices (Preferred Edition) in conjunction with delivering 300 SIP T1 circuits from local providers under Vive’s Carrier service group. Vive will also institute a backup central repository network for all call recordings to meet the 10 year storage requirement for all call recordings. With this SIP T1 solution each location will have access to specific call reports of their choice, queue and agent status along with automatic fail over to the customer’s main Avaya Call Center.

“If everyone is moving forward together, then success takes care of itself.”

HENRY FORD

During any outage (equipment or dial tone provider) calls will be automatically routed to the main customer call center so a call is never missed and answered live by virtue of the built in alarm management inherent with a SIP T1 circuit.

Vive Communications named to the Avaya Business Partner Council

Vive Communications has been named to the Avaya Business Partner Council which serves as a platform for Avaya and its Expert business partners to discuss issues…

Private Cloud Well Suited for Local 60 User Mortgage Company in MA

In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/fail-over, system management and speedy deployments…

Boston VOIP continues to be the perfect fit for Vive Communications

In the ever growing Cloud market Vive has added a few additional Cloud providers to their portfolio in the Boston VOIP scene…

SIP T1 Circuits Enable 300 Location Call Recording Solution

Vive will provide, install and service 300 Avaya IP Offices (Preferred Edition) in conjunction with delivering 300 SIP T1 circuits from local providers under Vive’s Carrier service group…

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit…

Xima Platinum Status Awarded to Vive Communications

The beat goes on! After another strong year of Xima solution sales Vive has been awarded the top Xima Platinum Partner status from XIMA. The Xima Platinum status signifies the commitment Vive and Xima…

Best Reasons for a Hosted Phone System [Today]

A hosted phone systems is a smart choice for businesses of all sizes. The cost savings, ease of implementation and scalability are huge reasons companies are making the transition to a cloud based solution.

5 Perks of a Cloud Based Phone System

Cloud Based Phone Systems are flexible and cost effective and can meet the demands of an ever changing workforce and free businesses of the limitations of their current physical infrastructure.

Telecommunications Through Multi Site Network with 24/7 Monitoring

With Offices in MA, NC and NYC supporting over 1000 employees, aging Avaya and Cisco voice technology brought about the need for change. In today’s Mid-Market Enterprise the need for collaboration is a must…

9 Must Have Features of Phone Systems for Small Business

Most small business phone systems are packed with advanced features that are often never utilized to their full potential.

© Copyright 2019 VIVE Communications of North America, Inc. All Rights Reserved. Vive Communications® is a registered trademark of Vive Communications of North America, Inc. All other trademarks are the property of their respective owners

VIVE Communications
Share This

Share This

Share this post with your friends!