What is a business VoIP phone system?

A business VoIP phone system uses your internet connection to make and receive calls—instead of outdated landlines. It’s flexible, scalable, and ideal for remote or hybrid teams.

Why should I switch from my traditional phone system?

Legacy systems are expensive to maintain, hard to scale, and lack modern features. VoIP systems like Vive Cloud Office offer better call quality, lower costs, and remote access from anywhere.

How is Vive Cloud Office different from other VoIP providers?

Vive gives you a dedicated Project Manager, certified in-house engineers, and unlimited U.S.-based support. We configure everything for you—no guessing, no stress.

Can I keep my existing business phone numbers?

Yes. Vive handles number porting for you. Your existing numbers stay the same, so there’s zero disruption to your business or customers.

Is Vive Cloud Office secure?

Absolutely. We use enterprise-grade encryption and comply with industry security standards, so your calls and data stay protected.

Will my team need new phones or hardware?

Not necessarily. Vive works with most existing VoIP-compatible phones—and we’ll help you decide what to keep or upgrade. You can also take calls right from your computer or mobile device.

How long does it take to switch to Vive?

Most businesses are up and running in just a few days. We manage the entire setup process and porting strategy to avoid downtime.

What kind of support does Vive offer?

Unlimited remote support is always included. You get real humans based in the U.S.—not chatbots or offshore call centers.

VIVE: SIP Trunks Powering Nationwide Utility IP Office

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

16

August, 2016

Call Recording

SIP Trunks

Vive Colocation

SIP Trunks Save Money

With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit. The project consisted of 105 locations in rural locations off the beaten path on the West Coast.

Vive was tasked in finding the most cost effective internet sources in order to provide the locations with SIP trunks from Vive which yielded a 35% cost reduction from traditional dial tone offerings.

A look inside Xima Call Reports

Photograph via Xima Software

Each location will be utilizing the call recording features from IP Office and Xima to record all inbound calls to the centers. These recordings will be saved locally and at a Central Repository located in Vive’s COLO for customer access.

“In locations where there is no physical infrastructure to support traditional dial-tone, SIP trunks solve alot of problems”

The calls are evaluated daily to ensure their customers are being handled with the proper customer service standards. All locations will be supported via Vive’s Managed Services package that includes local IP Office, Server, data switch and local SIP circuit monitoring.

Collaboration Tools Spark Global Leader to Choose Vive for Voice and Data Network Upgrade

The common challenge of network security and redundancy coupled with the challenging task of empowering all employees, remote and local, with features that support timely and consistent communication was the top area of focus for this MA based corporation…

Xima Platinum Status Awarded to Vive Communications

The beat goes on! After another strong year of Xima solution sales Vive has been awarded the top Xima Platinum Partner status from XIMA. The Xima Platinum status signifies the commitment Vive and Xima…

Unified Communications Benefits by Virtue of Hybrid Solution

When it came time to update traditional forms of communication and reduce costs derived from obsolete delivery methods of dial tone, Vive answered the call for a nationwide cabling manufacturer.

SIP Trunks Save Money

Collaboration Tools Spark Global Leader to Choose Vive for Voice and Data Network Upgrade

Xima Platinum Status Awarded to Vive Communications

Unified Communications Benefits by Virtue of Hybrid Solution

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