Multi Site Telecommunications Network with 24/7 Monitoring

DAVID DART

CEO – Vive Communications

With Offices in MA, NC and NYC supporting over 1000 employees, aging Avaya and Cisco voice technology brought about the need for change. In today’s Mid-Market Enterprise the need for collaboration is a must and Avaya’s IP Office Server Edition with Avaya One-X was the solution of choice to complete the multi site voice network to solidify their telecommunications. The Avaya IP Office SE was deployed on the customers VMWare at each location and tied together to provide 5 digit dialing between locations.

“Effectively, change is almost impossible without industry-wide collaboration, cooperation and consensus.”

-SIMON MAINWARING

The customer also chose to protect their solution with a Vive Managed Services plan that is meant to put the daily system management on Vive’s shoulders along 24/7 system monitoring.

Vive Cloud Solution for NY Based Financial Firm

A heavy calling financial firm in New York City decided it was time to move from an older traditional NEC on premise phone system to a solution that would reduce system management and overall costs…

Mitel Partnership is a Perfect Fit

Becoming a Mitel Partner bolsters Vive’s recognition that today’s Enterprise demands are constantly changing doing so after 7 years of successful Avaya implementations…

5 Perks of Cloud Based Phone Systems

Cloud Based Phone Systems are flexible and cost effective and can meet the demands of an ever changing workforce and free businesses of the limitations of their current physical infrastructure.

Vive Communications named to the Avaya Business Partner Council

Vive Communications has been named to the Avaya Business Partner Council which serves as a platform for Avaya and its Expert business partners to discuss issues…

Private Cloud Well Suited for Local 60 User Mortgage Company in MA

In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/fail-over, system management and speedy deployments…

Best Reasons for a Hosted Phone System [Today]

A hosted phone systems is a smart choice for businesses of all sizes. The cost savings, ease of implementation and scalability are huge reasons companies are making the transition to a cloud based solution.

Vive Completes 250 Agent Call Center for NJ Based Propane Company

When your business is open 24 hours 7 days a week and you handle thousands of customer calls daily from all over the country you rely on a proven business partner and manufacturer to deliver the right Multi-Media Call Center…

SIP T1 Circuits Enable 300 Location Call Recording Solution

Vive will provide, install and service 300 Avaya IP Offices (Preferred Edition) in conjunction with delivering 300 SIP T1 circuits from local providers under Vive’s Carrier service group…

Unified Communications Benefits by Virtue of Hybrid Solution

When it came time to update traditional forms of communication and reduce costs derived from obsolete delivery methods of dial tone, Vive answered the call for a nationwide cabling manufacturer.

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit…

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VIVE Communications
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