Benefits of Unified Communications Fully Realized


November, 2018

Vive SIP Trunking

Managed Services

Avaya IP Office

Complete UC Architecture a Must for Nationwide Manufacturing Company

When it came time to update traditional forms of communication and reduce costs derived from obsolete delivery methods of dial tone, Vive answered the call for a nationwide cabling manufacturer.

With six large manufacturing plants, numerous sales offices, a corporate facility and hundreds of employees all strategically placed throughout the US, a reliable and proven Unified Communications architecture was a must.

Digital Transformation Insight

IDC Info Brief

A breakdown of the current hardware and software infrastructure leveraged against market analysis tools revealed the full range of possible Unified Communications benefits available to enhance user experience while remaining on budget.

Through a detailed analysis of existing expenses, existing equipment/software inventories from across the country combined with solution reviews it was determined that the Avaya IP Office and Vive SIP trunk technology would become the core foundation for the business in order to take advantage of the trends in communication technology.

“We’re thankful for the thorough business analysis communication plan”

The customers IT department’s core competencies were outside of the technology space therefore the team at Vive’s Network Operations Center was tasked to accommodate the integration.

In order to facilitate a successful migration Vive oversaw third party providers during the migration to maintain visibility across a variety of issues such as security, system updates and potential downtime.

Business Agility

Photograph courtesy of Vive

Vive in addition provided a project team that developed and initiated a project plan with milestones and major deliverables that involved voice and data network updates, ongoing vendor interaction and numerous time lines that were important to the customer.

Vive is maintaining and servicing all locations from their 24/7 Network Operations Center that monitors the entire network in real time to ensure business continuity.

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit…

Collaboration Tools Spark Global Leader to Choose Vive for Voice and Data Network Upgrade

The common challenge of network security and redundancy coupled with the challenging task of empowering all employees, remote and local, with features that support timely and consistent communication was the top area of focus for this MA based corporation…

Private Cloud Well Suited for Local 60 User Mortgage Company in MA

In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/fail-over, system management and speedy deployments…

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