Benefits of Unified Communications Fully Realized

Complete UC Architecture a Must for Nationwide Manufacturing Company

When it came time to update traditional forms of communication and reduce costs derived from obsolete delivery methods of dial tone, Vive answered the call for a nationwide cabling manufacturer.

With six large manufacturing plants, numerous sales offices, a corporate facility and hundreds of employees all strategically placed throughout the US, a reliable and proven Unified Communications architecture was a must.

Digital Transformation Insight

IDC Info Brief

A breakdown of the current hardware and software infrastructure leveraged against market analysis tools revealed the full range of possible Unified Communications benefits available to enhance user experience while remaining on budget.

Through a detailed analysis of existing expenses, existing equipment/software inventories from across the country combined with solution reviews it was determined that the Avaya IP Office and Vive SIP trunk technology would become the core foundation for the business in order to take advantage of the trends in communication technology.

The customers IT department’s core competencies were outside of the technology space therefore the team at Vive’s Network Operations Center was tasked to accommodate the integration.

In order to facilitate a successful migration Vive oversaw third party providers during the migration to maintain visibility across a variety of issues such as security, system updates and potential downtime.

Vive in addition provided a project team that developed and initiated a project plan with milestones and major deliverables that involved voice and data network updates, ongoing vendor interaction and numerous time lines that were important to the customer.

Vive is maintaining and servicing all locations from their 24/7 Network Operations Center that monitors the entire network in real time to ensure business continuity.