With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit…

The common challenge of network security and redundancy coupled with the challenging task of empowering all employees, remote and local, with features that support timely and consistent communication was the top area of focus for this MA based corporation…

When your business is open 24 hours 7 days a week and you handle thousands of customer calls daily from all over the country you rely on a proven business partner and manufacturer to deliver the right Multi-Media Call Center…

In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/fail-over, system management and speedy deployments…

When it came time to update traditional forms of communication and reduce costs derived from obsolete delivery methods of dial tone, Vive answered the call for a nationwide cabling manufacturer.

With Offices in MA, NC and NYC supporting over 1000 employees, aging Avaya and Cisco voice technology brought about the need for change. In today’s Mid-Market Enterprise the need for collaboration is a must…

There are obvious upfront savings with cloud based VoIP for business as well as an additional reduction in IT/Ops administrative costs.

A hosted phone systems is a smart choice for businesses of all sizes. The cost savings, ease of implementation and scalability are huge reasons companies are making the transition to a cloud based solution.

Vive Communications has been named to the Avaya Business Partner Council which serves as a platform for Avaya and its Expert business partners to discuss issues…

Most small business phone systems are packed with advanced features that are often never utilized to their full potential.