CALL RECORDING 🎙️
Uncover Actionable Insights with Voice Analytics
Turn every conversation into data-driven decisions that enhance customer experience and team performance.
Smarter Conversations, Better Insights
AI-driven communication is the backbone of transformation, enabling seamless collaboration, deeper insights, and smarter decision-making across all stakeholders.
What is Voice Analytics?
Transform every conversation into highly accurate, AI-powered transcripts. Capture crucial details, reduce manual note-taking, and ensure compliance with a reliable, searchable call history.
Why it Matters?
Detect customer emotions in real time to uncover hidden pain points, improve response strategies, and enhance overall satisfaction. By analyzing tone, keywords, and speech patterns, businesses can proactively address concerns and optimize interactions.
How Vive Helps →
Gain deep insights into agent productivity, call handling times, and resolution rates. Leverage real-time analytics to identify trends, refine training programs, and drive continuous improvements in customer service efficiency.
Sales & Marketing
Support Agents
management
Companies using AI-driven voice analytics see a 25% improvement in customer satisfaction and a 20% increase in first-call resolution rates.
Centralized Data
Store and organize all customer interactions in one secure, easily accessible repository. Keep track of conversations, call recordings, and analytics in a single location to improve efficiency and streamline operations.
Speech Analytics
Leverage AI-driven analytics to extract valuable insights from every conversation. Identify trends, measure sentiment, and uncover opportunities to improve customer engagement and agent performance.
Call Recording & Storage
Seamless Integrations
Enhance Conversations with Analytics!
Gain deeper insights into every interaction with call recording and voice analytics. Track trends, improve customer experiences, and make data-driven decisions with ease.
Unlock Deeper Call Insights 🔍
Leverage advanced call recording and voice analytics to transform raw conversations into actionable intelligence. From real-time transcription to sentiment analysis, these tools help you enhance customer interactions, improve compliance, and drive smarter business decisions.
Sentiment Analysis
Gauge customer emotions in real-time to improve interactions. Identify trends in satisfaction and address issues proactively for a better customer experience.
Call Scoring & QA Automation
Automated Compliance Monitoring
Keyword & Phrase Tracking
Speaker Identification
Comprehensive Analytics Dashboard
Partnered with Industry Leaders in Voice Analytics
Report Automation 🤖
Streamlined data, actionable insights
immediate insights ⭐️
Instant clarity fuels decisions
CAll Repository 🔗
Central hub for all calls
Start capturing valuable insights today, sign up now and experience the power of call recording and voice analytics!
⭐️ Free Personalized Demo →
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At VIVE, we’re dedicated to delivering exceptional VoIP solutions and products that elevate your communication. Our Vive Cloud Office™ is an all-in-one hub that streamlines your VoIP needs with ease and efficiency.
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