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SALES, ACCOUNTS & BILLING

Please send us an email if you have any questions about billing or your account with Vive Communications

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TECHNICAL SUPPORT

If you need help, please don’t hesitiate to speak with our support team!

For emergency service, our remote support staff is standing by.
Call 1.866.983.8483 – Option 3

Frequently Asked Questions

Why choose Vive Communications?

Our private branch exchange in the cloud enables your business to free itself from the limitations of infrastructure and the constraints of a finite solution.  We provide entire lifecycle support for the services and solutions we sell.   Applications like call accounting, call recording, or call metrics can easily be integrated into your current configuration, saving thousands in deployment costs and potential downtime.

What's better about the Vive Cloud?

The Cloud PBX Market is expected to grow to $20.83 Billion by 2023.

With Vive hosted phone systems you can scale your business at a pace that suits your company. Enjoy incredible cost savings by eliminating unused phone lines and obsolete hardware all while simplifying and streamlining daily operations . Employees can enjoy all of the same functionality they’re accustomed to while accessing feature rich applications whether on the road, at home or working in the office.

What is VoIP?

VoIP stands for Voice over Internet Protocol. VoIP phone service (sometimes referred to as broadband phone service or digital phone service) is a phone service that operates by using your high-speed Internet connection. There are two types of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a soft phone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet. The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network

Is SIP trunking better than analog phone lines?

SIP trunking allows calls to be transmitted over the internet connection, bypassing the local phone company and their charges.  In most scenarios, Vive SIP trunks include all long distance calling in the monthly flat price of a SIP trunk for calls made in the US and Canada. Calls to other countries are still typically 50% less than standard telco rates.

What are Unified Communications (UC)?

A toolset of leading edge communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. Vive seamlessly connects the world of mobility, video, voice and conferencing in a way that is certain to boost productivity.  Enjoy the benefits of an enhanced customer experience while enabling employees the flexibility and mobility that unified communications can provide.

Go live with Vive and see how we can help you transform the way you do business.

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Our Office

780 Dedham Street – Suite 900

Canton, MA 02021

Contact Info

Sales 1-339-502-7595

Support 1-866-983-VIVE(8483)

info@vivecomm.com

© Copyright 2019 VIVE Communications of North America, Inc. All Rights Reserved. Vive Communications® is a registered trademark of Vive Communications of North America, Inc. All other trademarks are the property of their respective owners

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