Simple & Efficient
On Premise Phone Systems
Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration.
Increase Team Engagement
Employees need to work with colleagues based in headquarters, regional centers, branch offices, and other remote locations.
Boost Customer Participation
Dynamically manage their experience by bringing the right resources to each interaction for a higher rate of resolution on a customer’s first contact.
Enterprise grade solutions for SMBS
Support for multi-channel interactions, intelligent routing, self-service and proactive communication to improve customer engagement.
Enable employees to focus on the purpose of their interactions instead of the mechanics that enable them to occur.
Powerful Features for any environment
Designed to be highly scalable, reliable, secure and flexible, on premise solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration.
Often the ideal solution for midsize businesses, delivering intelligent Unified Communications, scalable growth and seamless management.
Take advantage of features like intelligent call routing, sophisticated messaging and call handling as well as application integration.
Feature the flexible management that easily adapts to your changing business needs. Embrace the easy to use interface that allows even novice users to tap into the full suite of powerful features.
Team Engagement Solutions
Vive is a global leader in team engagement solutions based on unified communications and collaboration technologies. Our Team Engagement Solutions quickly and seamlessly bring together the right people at the right time with the right information to deliver business results. Team Engagement Solutions enable people to focus on the purpose of their interactions instead of the mechanics that enable them to occur.
Today’s workforce is highly distributed, mobile, and seeks access to people and information through multiple channels and devices. Employees need to work with colleagues based in headquarters, regional centers, branch offices, and other remote locations, along with those within the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers.
grow your business quickly
SIP’s number one advantage is that it is completely scalable. Depending on what your business requires, you can scale your telephony up or down with ease. You can instantaneously add extra SIP trunks, and increase your capacity to make and receive inbound and outbound calls at the same time.
This is very important to those businesses who are expecting growth, and those that experience seasonally-related busy periods, when beefing up telephone resources to cope with increased orders, sales and enquirers is greatly beneficial. SIP Trunking allows you to run your business in the way that you would like, with no restrictions or barriers to growth.
Enhance Customer Engagement
Vive helps organizations transform customer service to rich, sustainable customer relationships from “one-off” transactions. Vive’s solutions help organizations understand each customer’s unique needs and preferences and dynamically manage their experience by bringing the right resources to each interaction for a higher rate of resolution on a customer’s first contact.
Vive’s Customer Engagement Solutions support multi-channel interactions, intelligent routing, self-service and proactive communication to improve customer engagement. In addition, extensive workforce optimization, analytics and reporting capabilities provide companies with actionable insights that can improve profitability and customer retention.
FUNDAMENTAL TELEPHONY FEATURES
Take advantage of advanced collaboration and productivity features for conference calls, instant messaging, and web-access to applications.
Custom designs including logo treatments, enhancing corporate identity and branding. Screen saver and background display images can be customized as well.
Reduce your energy costs and carbon footprint— Avaya IP Deskphones use 40–60% less energy than the competition.
Leverage Session Initiated Protocol (SIP) for a survivable, scalable infrastructure that delivers reliable performance and flexible growth as business needs change.*
Keep it Simple – Vive phone sets make it easy to take advantage of applications, such as calendars and presence. Appointments can be displayed on the deskphone screen so there is no need to boot up the computer to review the day’s schedule. In addition, many IP models display presence status of other network users by indicating on the phone contact list when someone is on a call or in “do not disturb” mode. Button modules are available with select IP deskphones to simplify call handling.
Move forward at a pace that's comfortable for you. Optimize your setup and save money at the same time. Let Vive show you the way.
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