What is a business VoIP phone system?

A business VoIP phone system uses your internet connection to make and receive calls—instead of outdated landlines. It’s flexible, scalable, and ideal for remote or hybrid teams.

Why should I switch from my traditional phone system?

Legacy systems are expensive to maintain, hard to scale, and lack modern features. VoIP systems like Vive Cloud Office offer better call quality, lower costs, and remote access from anywhere.

How is Vive Cloud Office different from other VoIP providers?

Vive gives you a dedicated Project Manager, certified in-house engineers, and unlimited U.S.-based support. We configure everything for you—no guessing, no stress.

Can I keep my existing business phone numbers?

Yes. Vive handles number porting for you. Your existing numbers stay the same, so there’s zero disruption to your business or customers.

Is Vive Cloud Office secure?

Absolutely. We use enterprise-grade encryption and comply with industry security standards, so your calls and data stay protected.

Will my team need new phones or hardware?

Not necessarily. Vive works with most existing VoIP-compatible phones—and we’ll help you decide what to keep or upgrade. You can also take calls right from your computer or mobile device.

How long does it take to switch to Vive?

Most businesses are up and running in just a few days. We manage the entire setup process and porting strategy to avoid downtime.

What kind of support does Vive offer?

Unlimited remote support is always included. You get real humans based in the U.S.—not chatbots or offshore call centers.

The Cloud Well Suited for Local 60 User Mortgage Company

The Cloud Well Suited for Local 60 User Mortgage Company in MA

5

May, 2017

Colocation

Managed Services

Private Cloud

Exponential Benefits of the Cloud

In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/failover, system management and speedy deployments for their voice and data networks.

Just as important they want to maintain the call quality that they have been accustomed to with on premise solutions. Call quality and network upgrades were the areas of need for this client.

Vive Private Cloud Solution

Photograph via Unsplash

Vive’s Private Cloud was the answer. Avaya IP Office Server Edition Virtualized with Vive SIP trunks in Vive’s COLO connected via MPLS/QOS to secondary Avaya SE Virtual image at the customer premise ensured the call quality that was lacking from the previous provider based shared Cloud solution. All the Private Cloud benefits without the issues of sharing a phone system with thousands of other clients.

“By leveraging the cloud Vive was able to give the control back to us”

The client was also in need of server upgrades, network switch upgrades, improved data backup solution and an improvement from their existing Managed Services provider. Vive provided and installed a Dell Server with VMWare in the Vive COLO along with Barracuda data backup devices installed locally and in the Vive COLO.

increase team engagement, yealink phones

Call Quality Optimized

Photograph courtesy of Vive

This gave control back to the client and a piece of mind as to where their data was actually being stored. All network switching was upgraded to Avaya/Extreme’s fabric solution. Vive’s Managed Service solution saved the client 40% from the existing Managed Service Provider while providing additional services that weren’t available in the previous plan.

With their growing need to service customers with an increased personal touch and accuracy Vive will be implementing a Call Center software package as a Phase 2 project.

Exponential Benefits of the Cloud

SIP T1 Circuits Enable 300 Location Call Recording Solution

Private Cloud Well Suited for Local 60 User Mortgage Company in MA

Vive Completes 250 Agent Call Center for NJ Based Propane Company

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