The Cloud Well Suited for Local 60 User Mortgage Company

The Cloud Well Suited for Local 60 User Mortgage Company in MA

5

May, 2017

Colocation

Managed Services

Private Cloud

Exponential Benefits of the Cloud

In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/failover, system management and speedy deployments for their voice and data networks.

Just as important they want to maintain the call quality that they have been accustomed to with on premise solutions. Call quality and network upgrades were the areas of need for this client.

Vive Private Cloud Solution

Photograph via Unsplash

Vive’s Private Cloud was the answer. Avaya IP Office Server Edition Virtualized with Vive SIP trunks in Vive’s COLO connected via MPLS/QOS to secondary Avaya SE Virtual image at the customer premise ensured the call quality that was lacking from the previous provider based shared Cloud solution. All the Private Cloud benefits without the issues of sharing a phone system with thousands of other clients.

“By leveraging the cloud Vive was able to give the control back to us”

The client was also in need of server upgrades, network switch upgrades, improved data backup solution and an improvement from their existing Managed Services provider. Vive provided and installed a Dell Server with VMWare in the Vive COLO along with Barracuda data backup devices installed locally and in the Vive COLO.

Call Quality Optimized

Photograph courtesy of Vive

This gave control back to the client and a piece of mind as to where their data was actually being stored. All network switching was upgraded to Avaya/Extreme’s fabric solution. Vive’s Managed Service solution saved the client 40% from the existing Managed Service Provider while providing additional services that weren’t available in the previous plan.

With their growing need to service customers with an increased personal touch and accuracy Vive will be implementing a Call Center software package as a Phase 2 project.

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

With multiple customer service centers each taking on hundreds of calls daily, Avaya IP Office R9.1 with Xima Contact Center software was the perfect fit…

SIP T1 Circuits Enable 300 Location Call Recording Solution

Vive will provide, install and service 300 Avaya IP Offices (Preferred Edition) in conjunction with delivering 300 SIP T1 circuits from local providers under Vive’s Carrier service group…

Vive Completes 250 Agent Call Center for NJ Based Propane Company

When your business is open 24 hours 7 days a week and you handle thousands of customer calls daily from all over the country you rely on a proven business partner and manufacturer to deliver the right Multi-Media Call Center…

ADDRESS

50 Braintree Hill Office Park
Suite 220
Braintree, MA 02184

ADDRESS

50 Braintree Hill Office Park
Suite 220
Braintree, MA 02184

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Exponential Benefits of the Cloud

SIP Trunks Solidify Vive’s 105 Location IP Office Deployment for Nationwide Utility

SIP T1 Circuits Enable 300 Location Call Recording Solution

Vive Completes 250 Agent Call Center for NJ Based Propane Company

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